Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulties, or relationship problems, it may be time to seek help. Please read the information below to learn how to gamble responsibly and where to find support.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Lying to friends or family members about how much time or money you spend gambling
• Neglecting work, school, or family responsibilities due to gambling
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling
• Borrowing money or selling possessions to fund gambling activities
• Gambling to escape problems, stress, or negative feelings
• Thinking about gambling constantly, even when doing other activities
• Failed attempts to control, reduce, or stop gambling
• Experiencing financial difficulties as a direct result of gambling

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a set time period.
• Session Time Limits: Control how long you spend gambling in a single session by setting a time reminder or hard limit.
• Reality Checks: Receive regular pop-up notifications reminding you how long you have been playing.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Exclude yourself from gambling for a minimum period of six months. Once activated, this cannot be reversed until the exclusion period has ended.

You can also register with GamStop, the national self-exclusion scheme in the UK, which allows you to self-exclude from all online gambling websites and apps licensed in Great Britain. Visit www.gamstop.co.uk to register for free.

Helpful Resources

If you feel that gambling is becoming a problem for you or someone close to you, a number of organisations offer free, confidential advice and support. We encourage you to reach out to any of the following resources:

• BeGambleAware – BeGambleAware is one of the UK's leading charities for problem gambling. They offer free information, advice, and a 24-hour National Gambling Helpline to support anyone affected by gambling-related harm.
• GamCare – GamCare provides free and confidential information, support, and counselling for anyone affected by problem gambling. They operate the National Gambling Helpline and offer online chat support, forums, and face-to-face counselling services.

Remember, help is always available. You do not have to face gambling problems alone. Reaching out is the first and most important step towards regaining control.